genU Training welcomes feedback so we can continuously improve our services to you.

Submit a compliment

If you are happy with something we do, please let us know so we can pass on your feedback to the relevant staff.

You can lodge a compliment in writing via the Contact Us online form, via email to training@genu.org.au or in the mail to genU Training, 1 Riverview Terrace, Belmont, 3216.

Lodge a Complaint

We understand the importance of resolving concerns satisfactorily and without fear of retribution. genU Training will listen to you carefully and try to quickly resolve a problem or concern.

genU Training assures there is no retribution for any person who reports a grievance through the Complaints Process.

All complaints are full investigated according to the genU Training Grievance Procedures. We will advise all persons directly involved of the progress and outcome.

If you require further information and/or assistance in relation to a complaint or grievance, please make an appointment with your course coordinator to discuss your needs.

At any point during the complaint process you can contact the Complaints Resolution and Referral Services on 1800 880 052 (this is a free service for those participants with a disability)

Please refer to the following documents regarding lodging a complaint:

Participant appeal procedure (PDF)

Complaints and Appeals Form (PDF)

Please forward your completed form either via email to training@genu.org.au or in the mail to genU Training Quality and Projects Manager, 1 Riverview Tce, Belmont.

Appeals

An appeal is an application by a participant for reconsideration of an unfavourable decision or finding during training and/or assessment.

Appeals must be:

  • made in writing and specify the particulars of the decision or finding in dispute
  • lodged within 14 days of the participant being informed of the decision or finding.

Please refer to the following documents regarding lodging an appeal:

Participant appeal procedure (PDF)

Complaints and Appeals Form (PDF)

Participants’ Access to Records

genU Training acknowledges participants need access to their records to monitor their progress. We will facilitate participant access to records at any time on request by completing the following form: Information Release Form.

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